Refund Policy
Version 1.0. Every report is a one-time purchase and never a subscription. Reports cost real money to produce, so refunds are limited — but we refund when the product failed you.
What you are buying
You are paying for the search and report service, not for a guaranteed type of result.
We cannot guarantee that marriage, divorce, criminal, court, bankruptcy or financial records exist for any person, and a report can never prove infidelity or prove that someone is trustworthy.
An empty category means nothing matched in the sources searched. It does not mean nothing exists anywhere.
We review a refund when
A paid report failed to generate because of a problem on our side.
You were charged more than once for the same report.
You cannot access a report you paid for.
The amount charged does not match the price you confirmed at checkout.
The report was generated for the wrong selected identity because of our error.
We generally do not refund when
The report was delivered correctly but found fewer records than you hoped. Records exist or they do not; we do not invent them.
You searched the wrong person by entering incorrect details.
You changed your mind after opening the report.
Requesting a review is not a guarantee
Asking for a refund review means a person reads your case and replies. It does not automatically approve a refund, and we will always tell you why we reached our decision.
How to request
Sign in and open Billing, then use Request refund review on the purchase in question, or email contact@verifyyourdates.com with your order reference, within 30 days of purchase.
We aim to reply within two business days. Please contact us before disputing a charge with your bank — a dispute takes weeks and locks the account while it runs, and most problems we can fix straight away.
Approved refunds return to the original payment method.